Digitalni repozitorijum
Univerziteta u Beogradu
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An innovative approach to measuring development achievements
Gligorić Matić, Mirjana
Jovanović Gavrilović, Velibor
Jovanović-Gavrilović, Biljana
The world we live in is undergoing a profound social and planetary transformation, accompanied by growing uncertainty. The escalation of climate change risks as the greatest source of long-term concern123, along with economic turbulence, stricter regulations, and technological accelerations, strongly influences movements in the insurance sector, which is itself changing and modernizing in line with the demands of the new era. Key trends that will shape this sector include: the application of predictive AI technologies, which in the context of insurance can be used to assess risks, optimise policy prices, prevent fraud, and even personalise services for customers; automation in the claims processing, i.e., the use of technology, including artificial intelligence (AI) and robots, to automate various steps in the insurance claims process; the affirmation of personalised insurance, i.e., the creation of policies that are largely tailored to customers; the introduction of IoT connected devices to collect data that can help reduce risks, optimise premiums, or even speed up and make the claims process more efficient; the application of telematics, which combines telecommunications and computer science to collect, transmit, and analyse data (typically used in the automotive industry); the appearance of emerging and unprecedented risks, which are unpredictable and require new approaches in the insurance sphere. Additionally, there is a very relevant trend of integrating sustainability and Environmental, Social, and Governance - ESG criteria into the management of insurance companies, which is seen as the only correct path.124 This trend is closely linked to changes in the conceptualisation of development and the measurement of development achievements, which are the focus of this research.
engleski
2025
Ovo delo je licencirano pod uslovima licence
Creative Commons CC BY-NC-ND 4.0 - Creative Commons Autorstvo - Nekomercijalno - Bez prerada 4.0 International License.
http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
Key words: climate change, risks, AI, insurance
170344969